Jewellery Care

It's best to keep your pieces away from harsh chemicals, chlorines, and perfumes, as this will take it's toll on your precious jewels. Depending on the frequency of wear, the filling may tarnish over time. To keep your pieces shiny and clean, gently wipe over with a jewellery cleaning cloth every so often. Our little tip is to also hang fine necklaces and earrings when not wearing, to avoid tangling and to keep in the open air to avoid moisture build up.

Misuzi Jewellery pieces are made to last, and we want you to love and wear your piece! We recommend that you treat each piece with care as even the highest quality materials can snap or break if handled aggressively. Extreme bending, force or rough handling is not a manufacturing fault and Misuzi will not be responsible for replacing mishandled products.

Warranty

Misuzi offers a 6-month warranty period starting from the delivery date

This warranty encompasses repair and restoration services for items that are deemed faulty or require the expertise of our jewellers for restoration. To initiate a warranty claim, proof of purchase (order number or receipt) is required.

Warranty does not cover- accidental breakage of your jewellery, normal wear and tear resulting from usage, tarnishing of jewellery worn in chlorine pools or exposed to chemicals, loss of jewellery without proof of default, the gradual fading of jewellery, or misshaping of jewellery due to mishandling and excessive wear, this is decided upon assessment of our team. Additionally, this warranty does not extend to the replacement, exchange, or refund of products due to regular wear and failure to follow our recommended care guidelines

Exchange and Refunds

We happily exchange non customised items within 7 days of being received. Exchanges or returns after this time cannot be accepted. Exchanges must be returned in original unworn condition with all packaging.  Failure to do so will result in your item being returned via regular mail.

Chains - Any chains cut below our standard 16 inches are considered a custom item and cannot be returned, but can be extended for you.

Returns- We happily exchange non customised items within 7 days of being received. Exchanges or returns after this time cannot be accepted. Exchanges must be returned in original condition with all packaging. 

Earrings- We strictly do not accept returns on pierced earring styles for hygiene reasons. Please choose carefully. 

Exchanges will incur a redelivery fee of $10 or a credit note.  Please contact us for an return number. 

We can emboss only one side of our charms, not the front and back.

To obtain a quote for your repair or alteration please send a photo of the piece to: info@misuzi.com.au

Address for returns and general correspondence is:

Misuzi

PO Box 134

Middle Camberwell Vic 3124

As with all individually hand crafted products, please allow for slight variations.